Optimizing Workflows to Address the Digital Divide: Ensuring Telehealth Access for All Patients
This FREE webinar will focus on maximizing opportunities to expand access to sexual and reproductive health care through telehealth. While telephonic visits have become more widely available, many providers and patients continue to face challenges offering and receiving remote care through video platforms. Thoughtful workflow design is instrumental in ensuring that all patients – including those with limited English proficiency - have equitable access to high quality telehealth care that is culturally and linguistically appropriate and responsive.
Practical advice about creating and implementing effective workflows will be discussed, and lessons learned from California’s statewide Title X family planning network will be shared.
- Clinic managers
- Quality improvement staff
- Information technology staff
- Providers
After attending this webinar, participants will be able to:
- Identify steps for designing and implementing workflows that help ensure access to telehealth care for all patients through video platforms
- Describe ways to modify workflows to incorporate translation services
- Name specific workflow changes that can be made to ensure more equitable access to telehealth services
The course fee includes CEU processing (CPH = 1.0; CHES = 1.0; Nursing = 1.2).
Certified in Public Health (CPH):
This event was sponsored by Essential Access Health, an approved provider of CPH Recertification Credits by the National Board of Public Health Examiners for 1.0 credits.
Health Educators (CHES®):
Essential Access Health, provider #98021, is designated as a provider of Category 1 continuing education contact hours in health education by the National Commission for Health Education Credentialing, Inc. Health educators attending this program may report up to 1.0 contact hours.
Nursing:
Provider approved by California Board of Registered Nursing. Provider #CEP 12241, for 1.2 contact hours.